Prepare for guest arrivals
Record reservations and waitlists with relevant guest needs.
Guest Services · Vasco
Keep guest history from reservation to feedback
Guest Operations brings together reservations, waitlists, guest CRM, complaints, and operational reports. Service teams can see who is coming, who is waiting, and what needs follow-up.
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Suggested starting modules
Start with your needs
Modules that fit this workflow
These are starting suggestions. Each module can be purchased independently, and every industry can choose all six Vasco modules. Home, Admin, and Settings are always included.
Example workflow
From reservation to follow-up
An example visit in Guest Operations. Reservations, CRM, complaints, and reports belong to the same module.
Illustrative workflow and sample data. Access follows your selected modules.
01
Before arrival
18:30 · 4 guests
The team records the reservation and seating preference.
02
During service
Visit recorded
Service history adds context to the customer profile.
03
After service
Follow-up
A complaint has an owner and resolution status.
Fit the way your team works
Keep service history
Use guest CRM profiles for visit history and preferences.
Follow up after service
Record complaints, owners, resolutions, and team operational reports.
Scope for your business
Guest Operations supports guest service. POS, kitchen orders, recipes, and menu costing are outside this module’s scope.
Do I need to buy all these modules?
No. Choose one module or the combination you need. Industry helps determine workflow examples and setup; your industry choice does not limit which modules you can buy. Home, Admin, and Settings are included.
What is the scope for this business?
Guest Operations supports guest service. POS, kitchen orders, recipes, and menu costing are outside this module’s scope.
How do we get started and try Vasco?
Start on WhatsApp and tell us which work you want to organize. We can show a demo if useful, then agree on modules and price. The seven-day trial begins when setup is ready, with no credit card or automatic charges.
How is pricing determined?
Pricing and billing periods are agreed based on your selected modules. Configuration, devices, migration, and integrations are reviewed first so the proposal has a clear scope.
Start with one part of your work to organize
Tell us how your team works. We help choose modules, show the workflow if useful, then prepare your seven-day trial once setup is ready.