Contact

Talk to us before you buy anything

Tell us about your business on WhatsApp during business hours.

  • We reply Monday to Friday, from 09.00 to 18.00 WIB.
  • Asking on WhatsApp is free with no obligation to continue.
  • Standard onboarding is remote; on-site work is quoted separately.

Talk to the Vasco team about your business. Free, with no obligation to subscribe.

The Vasco support team, ready to reply

Mon–Fri 09.00–18.00

Our channels

WhatsApp

Replies on working days

Channels

Four ways to reach us

Pick whichever is closest to what you need.

Explore Vasco

Ask our team about modules, pricing or how Vasco works on WhatsApp.

WhatsApp us

User support

Already using Vasco and hitting a problem, send us the details.

Contact Support

Partnerships

Hardware distribution, integrations or another kind of partnership, let's talk.

Propose a Partnership

Email

Send longer questions or documents to [email protected] at any time.

Send an Email

Explore the modules before you get in touch

Explore the relevant workflow, then tell us what you need on WhatsApp.

Selectable module

People/HR

Vasco connects staff records, schedules, attendance, overtime, piecework and advances—so admins can review one workflow before finalising payroll.

WhatsApp usSee the page →

Selectable module

Project Management

Bill of quantities and progress, payment stages and invoices, field reports, quality, purchasing and stock in one module.

WhatsApp usSee the page →

Selectable module

Finance

Operational finance for owners without finance staff. Track cash, expenses and bills—not an accounting package.

WhatsApp usSee the page →

After you contact us

Four steps, and you can stop at any point.

01

We learn what you need

Send us a WhatsApp message about your business and what you want to improve. We help identify the relevant modules.

02

See the workflow if helpful

If you would like to see how it works, we arrange an online demo with an example relevant to your business.

03

Try free for 7 days

Create an account and verify your email; the trial starts right away with no credit card. We guide your admin through the workflow and data setup.

04

Continue if it fits

Agree on modules, billing period and total price, then confirm payment to continue with the same data.

Response times

When we are actually around

We are not a 24-hour desk, and we would rather say so.

  • Business hours

    Monday to Friday, from 09.00 to 18.00 WIB.

  • Outside those hours

    Your message still arrives and we reply the next working day.

  • Weekends and holidays

    Nobody is on duty, so a reply waits for the next working day.

  • Our official channels

    Only the WhatsApp number and email address written on this page.

Tell us when you get in touch

These four save a whole round of questions.

  • ✓Your business type and the workflow to improve, such as attendance, payroll, projects or cash records.
  • ✓How many work locations or projects you are running right now.
  • ✓The part of your daily operation that eats the most time.
  • ✓Your team's city and time zone so remote onboarding is easy to schedule.
WhatsApp usExplore modules

Directly on WhatsApp

Start with your business needs

Start on WhatsApp. Tell us what you need and we will help you choose the next step.

  • We only use your details to answer your question.
  • No mailing list and no cold sales calls afterwards.
  • We can arrange a demo together if you would like to see the workflow.

Start with a conversation

Open WhatsApp using the button below. Tell us about your business and what you want to improve; the Vasco team will help with the next step.

WhatsApp us

Free, with no obligation to subscribe.

Illustration of a business workflow discussion

Where we are

We are in Medan, you are anywhere

Most of this gets done without meeting at all.

  • Standard onboarding

    We guide your admin remotely through the selected modules and first workflow. This guidance runs during your trial.

  • Company data

    Your admin enters, checks and transitions company data with our guidance.

  • On-site work

    Visits, installation or on-site training are always scoped and quoted separately.

  • Language

    We handle the conversation in both Indonesian and English.

Questions before you write

How fast do you reply?⌄

We aim for the same working day, within business hours.

Does it cost anything to ask on WhatsApp?⌄

No. You can ask us on WhatsApp for free, with no obligation to subscribe.

Can I see a demo first?⌄

Yes. Contact us on WhatsApp to arrange a demo with an example relevant to your business.

Is there a free trial?⌄

Yes, there is a free 7-day trial. Create an account at vasco.id/trial; it starts automatically once your email is verified, without waiting for approval or agreeing on pricing first. No credit card is required and there is no automatic charge.

Can we meet in person?⌄

Yes when needed, but it is not included in standard onboarding. Scope and cost are quoted separately, including around Medan.

Which channels should I use for official enquiries?⌄

For product, pricing, support or partnership enquiries, use the WhatsApp and email listed on this page.

One message is enough to start

Tell us about your business and we'll map the rest.

We reply Monday to Friday, from 09.00 to 18.00 WIB.

WhatsApp us