Contact

Talk to us before you buy anything

Tell us about your business on WhatsApp during business hours.

  • We reply Monday to Friday, from 09.00 to 18.00 WIB.
  • The first consultation is free with no obligation to continue.
  • Standard onboarding is remote; on-site work is quoted separately.
The Vasco support team, ready to reply

Mon–Fri 09.00–18.00

Our channels

WhatsApp
halo@vasco.id

Replies on working days

Channels

Four ways to reach us

Pick whichever is closest to what you need.

Consultation & quotes

Tell us about your business and we design the system and quote it.

Start a Consultation

User support

Already using Vasco and hitting a problem, send us the details.

Contact Support

Partnerships

Hardware distribution, integrations or another kind of partnership, let's talk.

Propose a Partnership

Email

Send longer questions or documents to halo@vasco.id at any time.

Send an Email

Start from the product you want

The message is prefilled, so you just press send.

Contractors and project owners

Vasco for contractors

Ask about site attendance, payroll and per-project margin for your team.

Ask on WhatsAppSee the page

After you send a message

Four steps, and you can stop at any point.

01

We reply and ask

We ask your business type, outlet count and what hurts most.

02

We show how it works

A short online demo using an example close to your business.

03

We send a quote

It lists employee capacity, every included module, separate components and commercial terms.

04

You decide

Nobody chases you and you can stop at any step.

Response times

When we are actually around

We are not a 24-hour desk, and we would rather say so.

  • Business hours

    Monday to Friday, from 09.00 to 18.00 WIB.

  • Outside those hours

    Your message still arrives and we reply the next working day.

  • Weekends and holidays

    Nobody is on duty, so a reply waits for the next working day.

  • Our official channels

    Only the WhatsApp number and email address written on this page.

Put this in your message

These four save a whole round of questions.

  • Your business type, for example contractor, renovation, field services or distribution.
  • How many work locations or projects you are running right now.
  • The part of your daily operation that eats the most time.
  • Your team's city and time zone so remote onboarding is easy to schedule.
Use This Format

Form

Prefer filling in a form

Three fields, and your details become a message.

  • We only use your details to answer your question.
  • No mailing list and no cold sales calls afterwards.
  • You still press send; nothing goes out on your behalf.

Prepare your message first

Add a few details, then send the prepared message through WhatsApp.

No need to re-enter your number. The message is only sent after you tap send in WhatsApp.

A Vasco consultant mapping workflows with a business owner

Where we are

We are in Medan, you are anywhere

Most of this gets done without meeting at all.

  • Standard onboarding

    Delivered remotely over about one week to teach your admin how to run Vasco.

  • Company data

    Your admin enters, checks and transitions company data with our guidance.

  • On-site work

    Visits, installation or on-site training are always scoped and quoted separately.

  • Language

    We handle the conversation in both Indonesian and English.

Questions before you write

How fast do you reply?

We aim for the same working day, within business hours.

Is the consultation paid?

No, the first consultation is free with no obligation to continue.

Can I see a demo first?

Yes, a short online demo using an example close to yours.

Is there a free trial?

No. We show you how it works before you pay anything.

Can we meet in person?

Yes when needed, but it is not included in standard onboarding. Scope and cost are quoted separately, including around Medan.

Are you on social media?

Not yet. Our only channels are the WhatsApp and email here.

One message is enough to start

Tell us about your business and we'll map the rest.

We reply Monday to Friday, from 09.00 to 18.00 WIB.