A verification trail for every parcel.
Check packing, keep recordings by tracking number and trace return inspections.
Discuss your needs first. The 7-day trial starts once setup is ready.
Pack Guard
What you get
- Start a session from a tracking number, including without a Retail order
- Item checks by scanning or visual confirmation
- Packing recordings and evidence upload status
- Return inspections, item conditions and follow-up decisions
- Evidence lookup and scan history by session
Who it is for
For packing teams, warehouses and sellers who need to retrieve parcel or return evidence.
When an item is disputed, the team has to find the video and remember who packed it. Pack Guard links the inspection session and evidence status to the tracking number for later review.
Start with the module that addresses your most pressing task. Add other modules as your needs and agreement develop.
How it works
A workflow for the team's everyday work.
- 01
Scan or enter a tracking number
Open a session for the parcel being handled. Pack Guard can be used without purchasing Retail.
- 02
Verify and record
Use scanning or visual checks to match the team's workflow. An active camera records the packing session.
- 03
Complete and trace
Check evidence storage before moving to the next parcel. When a return arrives, record its inspection, condition and traceable item decision.
Inside Pack Guard
A clear job for every part.
See what each submodule does and picture it in your business. The examples below illustrate how it can be used.
Packing
Start a session from a tracking number or available order. Use item scanning or visual checks, then complete the session with a saved verification trail.
Use example
The team prepares one parcel, opens a session for its tracking number and checks the contents before sealing it and moving to the next parcel.
Recordings & evidence
Find evidence by session and tracking number, including recording and upload status. Pending or failed evidence uploads need follow-up by the team.
Use example
A customer asks about a parcel's contents. The admin finds the tracking number, checks evidence status and opens the available recording.
Returns / Return Guard
Record returned-item checks, condition, scan history and handling decisions. Unboxing recordings help trace the inspection process.
Use example
An item returns with damaged packaging. The team records its condition and holds it for inspection before deciding whether it can return to saleable stock.
Before you choose
Make sure it fits your needs.
- Recording requires a camera, browser permission and a compatible device. Upload status needs to be checked to confirm that evidence is stored.
- A tracking-only session has no expected order-item list to compare against. Item comparison requires the relevant order and catalogue data.
- Evidence supports an investigation; disputes are decided by the marketplace or carrier. Recording retention follows the agreed settings.
Questions about Pack Guard
Can I purchase Pack Guard on its own?
Yes. You can start from a tracking number without purchasing Retail. A session without an order records evidence and inspected items; comparing them with expected contents requires the relevant order data.
Is a video always available after packing?
Availability depends on the camera, recording permission, storage and upload result. Pack Guard shows evidence status so the team can review pending or failed uploads.
How do I get started and what does it cost?
Tell us about your business on WhatsApp. If helpful, the team can arrange a demo. Modules, price and setup scope are agreed first, then a 7-day trial is activated once setup is ready. There are no automatic charges.
Pack Guard
Match the workflow to your business.
Tell us which tasks you want to organise. We'll discuss modules, pricing and setup needs before you decide.